Our Commitment to Your Privacy
Rezeki 44 respects the privacy of every member. This document is written in Bahasa Melayu for the benefit of all our Malaysian players. By using the Rezeki 44 platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy applies to all services provided by Rezeki 44 through our official website at rezeki44.click and any related platforms. It describes our practices for collecting, processing, storing, and protecting your personal data as a user of the Rezeki 44 platform.
Rezeki 44 operates with full responsibility toward the privacy of our Malaysian players. We understand that when you trust us with your personal information — including your name, phone number, financial details, and gaming history — you expect us to safeguard it with the utmost care.
This policy is drafted in accordance with responsible data protection principles, ensuring you always know what is happening with your data. We uphold your right to access, amend, or request deletion of your personal data at any time.
Rezeki 44 collects various categories of personal data for different purposes. Below is a detailed breakdown of the types of data we collect and how they are obtained:
| Data Category | Sample Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account registration & KYC process |
| Contact Information | Malaysian phone number, email address | Registration form |
| Financial Data | Deposit methods (Touch 'n Go, GrabPay, DuitNow, FPX), transaction history, total deposits & withdrawals in MYR | Transactions on the platform |
| Game Data | Game history, bets, winnings, slots played | Automatic platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Pages visited, active time, button clicks, navigation | Platform analytics |
| Communication | Customer support chat records, emails, and complaints | Interactions with our team |
Rezeki 44 only collects data that is strictly necessary to provide our services. We do not collect any sensitive information such as biometric data or medical records.
Every piece of data we collect has a clear and legitimate purpose. Rezeki 44 uses your personal data for the following:
- Account management: Creating, verifying, and maintaining your Rezeki 44 account. This includes the identity verification (KYC) process required for secure withdrawal processing.
- Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, and other FPX methods, as well as withdrawals to verified Malaysian bank accounts.
- Provision of gaming services: To enable you to play slots, Live Casino, baccarat, jackpot games, Sports Betting on the Malaysia Super League and EPL, badminton, e-sports, and all other available games.
- VIP programme and promotions: Managing your VIP tier, calculating weekly cashback, and ensuring you receive the bonuses and promotions you are entitled to from Rezeki 44.
- Customer support: Handling complaints, enquiries, and support requests effectively. Communication records are retained to ensure continuity of service.
- Platform security: Detecting and preventing fraud, money laundering, account abuse, and other unlawful activities that could harm other players or the platform.
- Legal compliance: Fulfilling applicable legal obligations in Malaysia, including certain financial transaction reporting requirements.
- Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience and develop new features.
- Important communications: Sending account-related notifications, security updates, changes to the Terms & Conditions, and other important information you need to know.
Rezeki 44 does not sell, rent, or trade your personal data to any third party for marketing or other commercial purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform running:
- Payment service providers: Payment processors such as FPX, Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay gateways require the relevant transaction details to process your deposits and withdrawals. They are governed by their own privacy and security policies.
- Game providers: Game providers partnering with Rezeki 44 may receive the minimum data necessary to enable you to play their games on our platform.
- Technical service providers: Companies providing server infrastructure, analytics services, and technical support to Rezeki 44 may process your data as part of their services, under strict confidentiality agreements.
- Legal requirements: Rezeki 44 will disclose your data when required by Malaysian law, court order, or a legitimate law enforcement authority. We will notify you of any such disclosure where permitted by law.
All third parties that receive your data from Rezeki 44 are bound by contractual agreements requiring them to protect your data to a standard equivalent to or higher than our own.
Rezeki 44 invests seriously in security infrastructure to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. Key security measures we have implemented include:
- 256-bit SSL/TLS encryption: All communications between your browser and Rezeki 44's servers are encrypted using 256-bit SSL — the same standard used by Malaysia's leading banks.
- Data encryption at rest: Sensitive personal data — including financial details and identification numbers — is stored in encrypted format within our databases.
- Two-factor authentication (2FA): 2FA is available and encouraged for all Rezeki 44 accounts as an additional layer of protection.
- 24/7 Monitoring: Our security team continuously monitors the platform for suspicious activity, intrusion attempts, and anomalies in usage patterns.
- Internal access controls: Only Rezeki 44 staff with a legitimate business need are granted access to users' personal data, and all such access is logged and regularly audited.
- Data segregation: Financial data is stored in a separate system from gaming activity data to reduce the risk of full exposure.
- Regular security testing: The Rezeki 44 platform undergoes regular security audits and penetration testing conducted by independent security experts.
Rezeki 44 uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and maintain the security of your login session.
- Session cookies: Used to maintain your login state during an active session. This cookie is automatically deleted when you log out or close your browser.
- Preference cookies: Saves your language settings and display preferences so you do not have to reconfigure them each time you visit the platform.
- Analytics cookies: Helping us understand how players use the Rezeki 44 platform — which pages are most visited, average session length, and more. This data is used in aggregate form without identifying any individual.
- Security cookies: Used to detect suspicious activity, prevent CSRF (cross-site request forgery), and protect the integrity of your session.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Rezeki 44 platform. Essential session security cookies cannot be disabled without impacting your ability to log in.
Rezeki 44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
- Active account data: Retained for as long as your account is active with Rezeki 44 and for up to 7 years after account closure, in line with financial compliance requirements.
- Financial transaction records: Retained for 7 years in accordance with Malaysian consumer protection and financial regulatory requirements.
- Support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
- Analytics data: Stored in anonymised and aggregated form indefinitely for platform improvement purposes, with no ability to identify any individual.
- Security logs: Retained for 12 months for security incident investigation purposes if required.
Once the retention period has lapsed, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
As a Rezeki 44 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data Rezeki 44 holds about you. We will fulfil such requests within 30 days.
Right to Rectification
If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request a correction promptly.
Right to Erasure
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, subject to legal retention obligations.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while we handle your correction or objection request.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format (such as CSV) for transfer to another service if you wish.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. We will cease such processing immediately upon receiving your objection.
To exercise any of the rights above, please submit a written request to support@rezeki44.click stating the right you wish to exercise and your account details. We will respond within 30 working days.
Rezeki 44's services are exclusively for individuals aged 18 and above. Rezeki 44 strictly does not collect, process, or store any personal data of individuals under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that data and close the associated account without prior notice. Any winnings or deposits linked to such an account may be forfeited.
Rezeki 44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or user feedback. When we make significant amendments, we will:
- Updating the "Last updated" date at the top of this document.
- Display a clear notice on the Rezeki 44 platform at least 14 days before material changes take effect.
- A notification will be sent to your registered email address or phone number for any changes that significantly affect your privacy rights.
Continued use of the Rezeki 44 platform after any amendments take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is here to help:
- Email (recommended for privacy enquiries): support@rezeki44.click
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Rezeki 44 platform
- WhatsApp: Via the number displayed on the platform's login page
We are committed to addressing all privacy-related enquiries within 5 business days. For formal requests concerning data rights (access, correction, deletion), please submit them via email for proper tracking.